Before you purchase
IMPs and VIP Points are digital game entitlements delivered to the selected Sky Pirates Online account after PayPal confirms payment.
Each whole USD paid grants one VIP Point; the selected pack displays the exact IMP and VIP amounts before checkout.
Completed and correctly delivered digital purchases are normally final after IMPs or VIP Points are credited or used.
Contact support promptly for duplicate charges, non-delivery, incorrect delivery, or technical errors. Approved refunds are returned through the original payment method.
A refund, reversal, or chargeback may cause related unused digital benefits to be removed and the account or benefits to be restricted while the payment is reviewed.
Nothing in this policy limits rights that cannot legally be excluded, including applicable consumer law or PayPal dispute and Buyer Protection processes.
What we record
For payment security, delivery evidence, and dispute handling, we record the game account, selected pack, IMP and VIP Point amounts, PayPal order and capture references, acceptance time, policy version, and the checkout IP address.
Get help first
If a purchase is duplicated, delayed, or credited incorrectly, contact support before opening a dispute so the transaction can be traced and corrected promptly.